COVID-19 Protocol

COVID-19 Protocol June 2021

Our clients will have the option of staying in their vehicles during their pets’ exams or they can come into the hospital with them. All clients and all staff are required to be masked at all times in the building. When you make your appointment, you will be asked about your preference. When you arrive at your appointment time, please call to check-in and once an exam room is ready, you will be called to enter the hospital and will be escorted directly into the exam room. For non-exam appointments, such as Technician Visits, morning drop-offs, pick up of medications and products, clients will remain outside as before.

When you arrive at White Oak Veterinary Hospital, please call 828-687-2803 and inform the staff of your name, your pet’s name, and what you are here for an appointment, drop off, surgery, technician appointment or medication pickup. Please also let us know the make/color of your car. Please keep your cell phone available to receive phone calls. NOTE: this call may not come from our primary number since we have multiple phone lines.

Please continue to call at least 24 hours ahead of time when ordering medications, food or other over-the-counter items. Paying over the phone by credit card when ordering is appreciated! Items will be left outside our door for pick-up when you arrive.

Thank you for reading and following our healthcare facility’s protocol.